Core Terms of Use

Cin7 Core Terms of Use

 

These Terms and Conditions are effective from October 1, 2023.

Welcome to Cin7 Core, an online inventory management system owned and operated by Cin7 Americas, Inc. (“Cin7 Americas,” “Cin7,” “we,” or “our”). Please read these Terms and Conditions carefully, as they are intended to explain our obligations to you as a service provider, as well as your obligations as a customer or an Authorized Person (as defined in clause 5.A)), and are binding on any use of the Services from the time that access to the Services has been provided to you by Cin7. These terms cannot, and are not intended to, answer every question or address every issue raised by the use of the Services. If you have any questions with respect to the Services, please contact Cin7 at or to any other email address provided to you by Cin7. Based on the Feedback of users like you, the Services will evolve over time, and therefore Cin7 reserves the right to change any of these Terms and Conditions at any time, effective upon the posting of modified terms. Cin7 will use reasonable efforts to communicate these changes to you, be it via email or notification on the Website. As it is likely that changes will occur over time, it is your obligation to ensure that you have read, understood and agreed to the most recent terms as set out on the Website. These changes can include, but are not limited to, variances in Subscription prices over time. By registering to use the Services, you acknowledge that you have read and understood, and agree to these Terms and Conditions and that you have the authority to agree to and act on behalf of any person or entity for whom you are using the Services.

Definition of Terms Used

The following terms shall have the following meanings:

“Access Fees” means the Subscription fee (without inclusion of any taxes and duties), and whether paid annually or monthly, payable by you during your Subscription based on your Usage (as defined below).

“Agreement” means these Terms and Conditions and any supplemental terms.

“Cin7 Core” means the online inventory management system owned and operated by Cin7 Americas, Inc., as well as to all current and future global subsidiaries of Cin7 Americas, Inc.

“Confidential Information” means all information directly or indirectly made available or exchanged between the parties to this Agreement, whether in writing, electronically or orally, including through use of the Services that is designated as “confidential” or is otherwise reasonably expected to be treated in a confidential nature, and includes any personal information provided or received. Confidential Information does not include information that (a) is or becomes publicly available through no fault of the Receiving Party; or (b) the Receiving Party can show, by clear and convincing evidence, is independently acquired or developed by the Receiving Party without breaching any of its obligations under this Agreement or at law, and without the benefit or use of any of the Providing Party’s Confidential Information disclosed by the Providing Party; or (c) is in the possession of the Receiving Party without restriction in relation to disclosure before the date of receipt from the Providing Party; or (d) is lawfully acquired by the Receiving Party from a third party, provided such information is not obtained as a result of a breach by that third party of any confidentiality obligations owing to the Providing Party.

“Data” means any information inputted by you, or by another party acting on your behalf, through the Services.

“Intellectual Property Right” means any patent, service mark, copyright, trademark, moral right, right in a design, and any other intellectual or industrial property rights, anywhere in the world, registered or not.

“Invited User” means any person or entity authorized by you, the Subscriber, to use the Services and act on Subscriber’s behalf.

“Services” means the Cin7 Core Website and Cin7 Core made available by Cin7 Americas via the Website. (This may be changed or updated by Cin7 Americas at any time).

“Subscriber” means the registered customer using the Services.

“Usage” means the number of users, integrations, sales order volume and selected modules and integrations in your chosen configuration, which may include, but is not limited to, Advanced Manufacturing, and Automation modules, and the External Integrations, and POS, API, and B2B Portal integrations, and selected quantity of each of the foregoing.

“Website” means the internet site at the domain dearsystems.com or to any other relevant site operated by Cin7 Americas for the Cin7 Core Services that link to these Terms and Conditions.

“You” or “your” means the Subscriber, or the Invited User.

1. Use of the Service

A) GENERALLY

The right to access and use the Services, is granted to you by Cin7 Americas with roles available to you set according to your Subscription type. This right is non-transferable, non-exclusive, and limited by and subject to this Agreement. You acknowledge and agree that: A) the Subscriber determines who is an Invited User, as well as what roles and access that Invited User has; B) the use of the Services by Invited Users is the responsibility of the Subscriber; C) the level of access to the relevant organization and Services is controlled by the Subscriber and may be revoked or changed at the Subscriber’s discretion at any time; and D) in the case of disputes between a Subscriber and an Invited User, Cin7 Americas will not be a party to any dispute and the Subscriber shall decide what, if any, access the Invited User will continue to have regarding access to any organization or Services.

B) Implementation Services

If implementation or onboarding services are selected along with the Services as indicated in your quote, you will pay for such implementation services at the time of purchase or as otherwise set forth in the applicable quote or invoice. Such payments are non-cancellable after the commencement of services and nonrefundable. Cin7 retains all right, title, and interest in and to any implementation services and Intellectual Property Rights therein, and you shall have no rights therein except as expressly set forth in this Agreement.

2. Your Obligations

A) GENERAL OBLIGATIONS

The use of the Services are intended for your own lawful internal business purposes only, in accordance with these terms and any notices or conditions sent directly to you or posted on the Website by Cin7 Americas. The Services can likewise be used on behalf of others or in order to provide Services to others but you must ensure that you have authorization to do so and that all persons for whom or to whom Services are provided comply with and accept all terms of this Agreement. Invited Users are the sole responsibility of the Subscriber and Cin7 Americas will not be made liable for any actions taken by an Invited User.

B) ACCESS CONDITIONS:

All usernames and passwords required to access the Services must be kept secure and confidential. In the event of an unauthorized use of your password, or any other breach of security, Cin7 Americas is to be notified immediately to reset your password. You must take all other actions deemed reasonable by Cin7 Americas to maintain or enhance security of Cin7 Americas computing systems and networks, and your access to the Services. When accessing and using the Services, as a condition of these terms, you must: (i) Not make any attempt to undermine the integrity or security of Cin7 Americas computing systems or networks, or of any third party’s computing systems and networks upon which the Services are hosted; (ii) Not impair the functionality of the Services, other systems used to deliver the Services, or any other user of the Services, by your use or misuse of the system; (iii) Not attempt to gain unauthorized access to any materials or any computer system on which the Services are hosted, other than to those materials you have been given express permission to access. (iv) Not input into the Services, or otherwise transmit, any files that may cause damage to any other person’s computing devices or software, offensive content, or material that violates any law (including copyright or trade secret law); (v) Not attempt to modify, copy, make derivative works based on, adapt, reproduce, disassemble, decompile, or reverse engineer any part of the Services except as permitted by law; (vi) not use in any manner for the purpose of developing, distributing or making accessible products or services that compete with Cin7 Americas or Cin7 Core Services; (vii) not otherwise use except as expressly permitted hereunder, in each case of (i) – (vii), in whole or in part, the Services.

C) REASONABLE USE POLICY

The Services are to be used in a reasonable way. If your use of the Services is deemed not reasonable or your use is causing performance degradation for other users, we may impose limits on your use of the Services or charge for excessive use at a rate determined by Cin7 Americas, which Cin7 Americas will notify you of in writing. Where possible, you will be given at least 24 hours prior notice and request for your Usage to be reduced before imposing any limits. Limitations on your use of the Services may include (but are not limited to) the quantities and volumes of the following parameters, per account: (i) storage required to host and backup user Data; (ii) sales/purchase transactions per calendar month; (iii) API (application programming interface) calls per five (5) minute period; (iv) page views per five (5) minute period; (v) bandwidth Usage per twenty four (24) hour period; (vi) support tickets opened per calendar month; or (vii) users, products and customers. In the case of technical problems, you must make all reasonable efforts to investigate and diagnose problems before contacting Cin7 Americas and Cin7 Americas is entitled to charge you if Cin7 Americas reasonably considers that you have made excessive use of the support Services or for support Services that do not relate to technical queries associated with responding and correcting (if possible) any defect, error, or bug in the Services.

D) COMMUNICATION CONDITIONS

You agree, as a condition of these terms, that any use of communication tools available through the Services, such as forum, chat room or message center, are to be used only for lawful and legitimate purposes. You must not use any such communication tool for posting or disseminating any material unrelated to the Services. This includes but is not limited to: unsolicited commercial email, files that may result in damage to the computing devices or software of other people, offensive content or any content that may be deemed offensive by other users, or content that violates any law, including those of copyright or trade secrets. It is your obligation to ensure that any communications made on the Services are lawful and in accordance with these terms and conditions, as outlined above. You must exercise caution when using the available communication tools. However, Cin7 Americas does reserve the right to remove any communication it deems breaches these conditions at any time in its sole discretion.

E) DATA

It is your responsibility to check that submission and storage of and access to your Data via the Services will comply with laws applicable to you (including any applicable privacy laws and laws requiring you to retain records). While Cin7 Americas adheres to its best practice policies and procedures to prevent any loss of Data, there can be no guarantee that no loss of Data will occur. You acknowledge and agree that it is your responsibility to maintain copies or backups of all Data inputted into the Services. Additionally, Cin7 reserves the right to audit Usage of the Services and enforce changes, with fair and reasonable notice, in order to comply with applicable laws.  You must not input or store PCI or other financial account data or highly sensitive personal information into free text fields available as part of the Services.

F) CONFIGURATION

You are responsible for your configuration of the Services and any required hardware and the compatibility of the Services with any required hardware, application, or system set up. Cin7 Americas will provide helpdesk assistance as set out in this Agreement, but Cin7 Americas is not responsible for any required configuration.

G) INDEMNITY

You will indemnify and keep indemnified Cin7 Americas against all expenses, fines, losses (including loss of profit), damages and costs (collectively, “Losses”) sustained or incurred by Cin7 Americas arising directly or indirectly from your breach of any term of this Agreement, including any costs relating to the recovery of any Access Fees that are due but have not been paid by you. Without limiting the forgoing, you will indemnify Cin7 Americas against any claims or Losses relating to: (i) Cin7 America’s refusal to provide any person or entity access to your information or Data in accordance with this Agreement; (ii) Cin7 Americas making available information or Data to any person or entity with your authorization; and (iii) any claim by any third party that you do not have the right to use any Data, or that your use of any Data is a breach of a third party’s Intellectual Property Rights.

If you are an Authorized Person, the obligations of the first paragraph of this subclause 2.G) apply with “Authorized Person” and “Authorized Person’s” replacing “you” and “your” respectively. Additionally, the Authorized Person will indemnify Cin7 for any Losses sustained or incurred by Cin7 arising directly or indirectly from the Authorized Person’s breach of any of the warranties set out in the second paragraph in clause 5.A) or that arise as a result of Cin7 acting in accordance with any instruction by the Authorized Person, including any costs relating to the recovery of any Access Fees that are due but have not been paid by the Subscriber and any Losses relating to it.

3. Confidentiality and Privacy

A) Confidentiality:

Each party (the “Receiving Party”) shall keep the other party’s (the “Providing Party”) Confidential Information confidential and secure. Neither party shall use the Confidential Information of the other party for any purpose except to exercise its rights and perform its obligations under this Agreement. neither party shall disclose or permit disclosure of the Providing Party’s Confidential Information to any third party, except to employees or representatives who have a need to know and are subject to a written obligation of confidentiality at least as protective as that herein. This obligation does not apply to any disclosure of Confidential Information:

  • (a) required to be disclosed by law, provided that such information otherwise remains Confidential Information for all other purposes and the other party is given a reasonable opportunity to obtain a protective order; or
  • (b) that the Providing Party agrees to in writing before the disclosure is made.

B) Privacy:

Cin7 Americas’ privacy policy for Cin7 Core is detailed here. Acceptance of these terms indicates that you have read, understood and agree to the privacy terms as set out in that policy.

4. Intellectual Property

A) General:

All Intellectual Property Rights in the Services and any documentation relating to the Services, and all titles, will remain the property of Cin7 Americas’ and/or its licensors. Without limiting the generality of the foregoing, Cin7 Americas retains all right, title, and interest, including all Intellectual Property Rights, in the Services and any deliverables.

B) Ownership of Data:

Title to, and all Intellectual Property Rights in the Data you provide will remain your property. Your access to this information is contingent on payment in full of all Access Fees to Cin7 Americas by their due dates. By accepting this Agreement, you are granting Cin7 permission to use, copy, transmit, store, and back up your information and Data to ensure your access and use of the Services, and for any other purpose related to the provision of Services to you.

C) Performance Data:

Cin7 Americas may use and retain Data inputted by you in aggregate form and collect and analyze log and other Data related to the Services and the provision, use, performance, and other aspects of the Services and related systems technologies (“Performance Data”) and use and retain such Performance Data internally, to troubleshoot, improve, and enhance the Services and for other development, diagnostic, security, and corrective purposes.

D) Feedback:

You hereby grant to Cin7 Americas a worldwide, irrevocable, perpetual, sublicensable, royalty-free right and license to use and exploit without restriction all feedback and suggestions provided by you (collectively, “Feedback”) in connection with the operation and maintenance of the Services and/or Cin7 Core business.

E) Third-party Applications and your Data

You acknowledge that by enabling third-party applications for use in conjunction with the Services, you are allowing Cin7 Americas to provide access of your Data to those third parties as required. Cin7 Americas shall not be responsible for any disclosure, modification, or deletion of your Data resulting from any such third-party access.

5. Warranties and Acknowledgements

A) Your Representations and Warranties:

Where you have registered to use the Services on behalf of an entity as an Authorized Person or otherwise, you represent and warrant that you have the authority to act on their behalf and agree to these terms, conditions and obligations. You bind that person or entity to any and all obligations subject to these terms without limiting your own personal obligations under these terms. Additionally, you represent and warrant that (i) you have permission to use and access all information and Data that you input into the Services, including any input by others you have authorized to use the Services, and that you are authorized to access the processed information and Data that is made available to you through your use of the Services (whether that information and Data is your own or that of anyone else); and (ii) you are acquiring the right to access and use the Services for the purposes of a business and that, to the maximum extent permitted by law, any statutory consumer guarantees or legislation intended to protect non-business consumers in any jurisdiction does not apply to the supply of the Services, the Website or this Agreement.

If you are an entity (as an “Authorized Person”) registering for the Services on behalf of the Subscriber, you additionally represent and warrant that: (i) where you pay the Access Fees on behalf of the Subscriber, you shall not charge the Subscriber any premium or additional amount for the Services; and (ii) we may rely upon and act in accordance with any instructions received from you as if they had been made by the Subscriber and without further permissions.

B) Acknowledgement:

You acknowledge that: (i) Cin7 Americas is not liable for any human-error resulting in incorrect irreversible Data entry or for any service interruption caused by internal Windows Azure platform problems; (ii) Cin7 Americas has no responsibility to any person other than you and nothing in this Agreement confers a benefit on any other person; (iii) The use of the Services does not in any way constitute the receipt of accounting advice. Accounting questions should be directed to a certified accountant; (iv) Determining the suitability of the Services to meet the needs of your business are your sole responsibility; and (v) All applicable laws and accounting, tax and other regulations remain solely your responsibility. It is your responsibility to check that storage and access of your Data will comply with applicable laws, including those of retaining records.

Cin7 Americas reserves the right to audit Usage of the Services and enforce changes, with fair and reasonable notice, in order to comply with applicable laws and regulations.

Cin7 Americas may from time to time need to remove modules, or certain functionality within modules, that may be part of your Subscription. Cin7 Americas will use reasonable endeavors to provide you with advance notice of any intention to remove modules or functionality from the Services, but you acknowledge that Cin7 Americas will not be responsible for any failure to do so, and Cin7 Americas will not be responsible for any loss that you may suffer as a result of the removal of that module or that functionality. Where appropriate, Cin7 Americas may refund to you any payments made in advance for that module where the module will no longer be available.

C) Disclaimers; No warranties by Cin7 Americas

THE SERVICES ARE PROVIDED ON AN “AS IS” BASIS AND YOU ENTER INTO THIS AGREEMENT AT YOUR OWN RISK. CIN7 CANNOT GUARANTEE THAT THE USE OF SERVICES WILL BE UNINTERRUPTED OR ERROR FREE AND EXPRESSLY EXCLUDES ANY LIABILITY FOR THE LOSS OF DATA REGARDLESS OF THE CAUSE. CIN7 AMERICAS IS NOT RESPONSIBLE FOR THE OPERATION AND AVAILABILITY OF SYSTEMS USED FOR ACCESSING THE SERVICES, INCLUDING BUT NOT LIMITED TO, COMPUTER NETWORKS, INTERNET OR INTERNAL WINDOWS AZURE PLATFORMS. CERTAIN MODULES OF YOUR SUBSCRIPTION MAY BE AVAILABLE FOR OFFLINE USE, AND YOU ARE RESPONSIBLE FOR MAINTAINING THE REQUIRED SYSTEMS TO THE LEVEL REQUIRED FOR THOSE MODULES.

CIN7 AMERICAS DOES NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, THAT THE SERVICES AND ANY DATA USED ARE UP-TO-DATE, OR THAT THE SERVICES WILL BE SUITABLE FOR ANY PARTICULAR PURPOSE OR SUFFICIENT TO SATISFY ANY OF YOUR LEGAL OBLIGATIONS (INCLUDING UNDER ANY APPLICABLE PRIVACY LAW). TO AVOID DOUBT, ALL IMPLIED CONDITIONS OR WARRANTIES ARE EXCLUDED TO THE EXTENT PERMITTED BY LAW, INCLUDING (WITHOUT LIMITATION) WARRANTIES OF MERCHANTABILITY, FITNESS FOR PURPOSE, TITLE AND NON-INFRINGEMENT.

ADDITIONALLY, CIN7 AMERICAS GIVES NO WARRANTY: (i) ABOUT THE OPERATION, PERFORMANCE OR FUNCTIONS OF ANY THIRD-PARTY SERVICE THAT CIN7 AMERICAS INTEGRATES INTO, NOR FOR THE PERFORMANCE OF THE INTEGRATION; (ii) THAT ANY CUSTOMIZATION THAT MAY HAVE BEEN PERFORMED FOR YOU WILL BE COMPATIBLE WITH ANY UPDATES TO THE SERVICES, ANY HARDWARE, APPLICATION OR SET-UP OR THAT ANY SUCH CUSTOMIZATIONS WILL CONTINUE TO WORK AFTER ANY UPGRADE OF THE SERVICES BY CIN7 AMERICAS.

6. Limitation of Liability

  • A)  TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CIN7 AMERICAS BE LIABLE OR RESPONSIBLE TO YOU (OR ANY OTHER PERSON) IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES OR LOSS (INCLUDING BUT NOT LIMITED TO LOSS OR CORRUPTION OF INFORMATION, LOSS OR CORRUPTION OF DATA, THE COST OF RECOVERING SUCH DATA OR INFORMATION AND ANY LOSS OF BUSINESS PROFITS, SAVINGS, GOODWILL, REPUTATIONAL DAMAGE, REFUNDS OR CHARGEBACKS INCURRED (INCLUDING FROM AMAZON.COM, INC OR ANY AMAZON GROUP COMPANIES), BUSINESS OR ANTICIPATED BUSINESS) OR DAMAGE ARISING OUT OF OR IN CONNECTION WITH ANY USE OF, OR RELIANCE ON, OR INABILITY TO USE OR RELY ON THE SERVICES OR WEBSITE OR FROM ANY FAILURE BY YOU TO COMPLY WITH THESE TERMS.
  • B) THE MAXIMUM AGGREGATE LIABILITY OF CIN7 TO YOU FOR ANY REASON RELATING TO THIS AGREEMENT OR THE SERVICES WILL BE LIMITED TO THE SUBSCRIPTION CHARGES PAID BY YOU IN THE 12 MONTHS PRIOR TO THE OCCURRENCE OF THE FIRST INCIDENT.
  • C) IF YOU ARE NOT SATISFIED WITH THE SERVICES, YOUR SOLE AND EXCLUSIVE REMEDY IS TO TERMINATE THESE TERMS IN ACCORDANCE WITH THIS AGREEMENT.

7. Referral scheme

Our referral scheme offers a 10% discount for all new tenant Subscribers who use valid promo codes upon their registration. After successful registration, each Subscriber receives a personal promo code, which can be used multiple times to invite new Subscribers to the Services. For each new Subscriber creating a new Subscription (without having previously subscribed to the Services), using the referrer’s promo code, the referrer will receive a 10% discount on their Subscription. These discounts can accumulate for the referrer up to a total 100% discount (free Cin7 Core inventory Usage). If total discount exceeds 100%, however, no refunds are payable to the referrer.

8. Term and Termination

A) Trial Policy

Trial Subscriptions are designed for you to assess and evaluate the usefulness of the Services for you, with no obligation to sign up or continue use of the Services thereafter. If you continue to use the Services, you will be billed from the day you activate the Subscription, and, if you sign up for a Subscription after October 1, 2023, your Usage configuration at that time will establish your Monthly Minimum for the duration of your initial Annual Subscription or the Annual Price Lock of your Monthly Subscription (each as described in clause 8.B) below). If you choose not to continue using the Services after the trial Subscription, you can cancel your Subscription, with no cost, at the My Subscription page on the Services.

Trial Subscribers will be removed from Cin7 Core after 2 weeks from the trial expiry date if a paid Subscription has not been initiated.

If Cin7 Americas has made the Services (or any features or functionality thereof) available to you on a “trial” or “pre-release” basis, or otherwise under a free or unpaid Subscription tier, then unless expressly indicated otherwise: (i) Cin7 Americas will be free to terminate or suspend your access thereto for any reason at any time and without liability of any kind, and (ii) notwithstanding any other provision of this Agreement, any such access is provided on an “AS IS” and “AS AVAILABLE” basis without warranty or support of any kind, express or implied.

B) Annual Prepaid and Monthly Pay-As-You-Go Subscriptions

Cin7 Core offers two subscription options (each a “Subscription”): (i) an annual prepaid Subscription (“Annual Subscription”), and (ii) a monthly, pay-as-you go Subscription (“Monthly Subscription”). Subscribers that activate a Monthly Subscription after October 1, 2023 are subject to a Monthly Minimum for each year of your Subscription (“Annual Price Lock”).

C) Term and No-fault Termination

This Agreement, and your Monthly Minimum (defined in clause 9.A), will continue for an annual period from the date you activate your Subscription. Thereafter, this Agreement will renew for additional annual periods; provided that either party may terminate this Agreement by giving notice to the other party at least 30 days before the end of the relevant Annual Subscription or Monthly Subscription payment period. Annual Subscriptions are non-cancellable, and no refund will be provided by Cin7 Americas for any remaining prepaid period for an Annual Subscription. Monthly Subscriptions may be cancelled prior to monthly renewals. If you cancel your Monthly Subscription, you shall be liable to pay all relevant Access Fees for each remaining day of the then current Monthly Subscription.

D) Breach

A breach of these terms and conditions will be considered to have occurred if you:

  • (i) breach any of these terms, including but not limited to non-payment of account, and do not remedy the breach, where you are able to do so, within 14 days of notice of the breach;
  • (ii) breach any of these terms and the breach is not capable of being remedied, which includes any payment of Access Fees that are more than 30 days overdue;
  • (iii) You or your business become insolvent, goes into liquidation, has a receiver or manager appointed of any assets, make any arrangement with your creditors, or become subject to any similar insolvency event in any jurisdiction;

Cin7 Americas may take any or all of the following actions, at its sole discretion:

  • (i) Terminate this Agreement and your use of the Services;
  • (ii) Suspend your use of the Services for any definite or indefinite period of time;
  • (iii) Take either of the actions outlined in subclauses (i) and (ii) with respect to anyone authorized by you to access your information or Data. If payment of any invoice is not made by the due date, Cin7 Americas may suspend or terminate your use of the Services, the authority for all or any of your organizations to use the Services, or your rights to access any Data.

E)  Accrued Rights:

Termination of these terms is without prejudice to any rights and obligations of the parties accrued up to and including the date of termination. On termination of this Agreement, you will:

  • (i) remain liable for any accrued charges and amounts which become due for payment before or after termination, including Monthly Minimum Access Fees for the remainder of your Subscription; and
  • (ii) Cease use of the Services immediately.

F) Termination by Cin7

Cin7, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Services for any reason at any time. Such termination of the Services will result in the deactivation or deletion of your account or your access to your account, and the forfeiture of all Data in your account. Cin7 reserves the right to refuse service to anyone for any reason at any time.

G) Expiry or Termination:

Clauses 1.B), 2.A), 2.C), 2.D), 2.E), 2.G), 3, 4.A), 4.C), 5, 6, 8, 9, and 11 survive the expiry or termination of these terms.

9. Payment

A) PAYMENT OBLIGATIONS:

Invoicing for the Access Fees will be issued, either annually or monthly, and your Subscription will continue annually or monthly (as further described in clause 8), in each case, starting with the month from when you activate your paid Subscription plan.

For Subscribers that activate an initial Subscription or selects a Standard, Pro or Advanced Plan after October 1, 2023, the Access Fees at the time you activate your initial Subscription shall constitute your monthly minimum Access Fee (“Monthly Minimum”) for the duration of your Annual Subscription or Annual Price Lock (each as further described in clause 8). Monthly Minimums will not decrease during any given Annual Subscription or Annual Price Lock period but may be subject to change upon annual renewals. Any increased Usage beyond your Monthly Minimum during an Annual Subscription or your Monthly Minimum during your Annual Price Lock shall incur additional fees at the applicable rate, which will either be (i) for users, integrations and modules, charged pro rata for the remainder of your then-current Monthly Subscription or Annual Subscription period, from the date you modify your Usage configuration, or (ii) for sales order volume, adjusted to the applicable rate for your current volumes starting from each annual anniversary date of your initial subscription.

Access Fees are invoiced for the following period of one month of use. Cin7 Americas will continue to invoice you monthly until such time as this Agreement is terminated in accordance with clause 8 of these terms and conditions. All invoices are made available on the Services for download. Payment must be made, or suitable arrangements entered into, of all specified amounts on the invoice, by the due date or within 5 days of the invoice date. Invoices do not include taxes and duties, and they remain the sole responsibility of the Subscriber. Inactive Subscribers will be automatically removed from Cin7 Core after 6 weeks of unpaid Subscription as a result of Subscription cancellation or failed monthly payments. Subscribers on a free trial basis will be removed from Cin7 Core after 2 weeks from the expiry of the trial date if paid Subscription has not been initiated. Cancellation of active Subscriptions will not result in a refund. We have a strict no refund policy on Subscriptions.

B) PRICE INCREASES:

Cin7 Americas reserves the right to vary pricing over time, including Subscription pricing increases that may be applied on the annual anniversary date of your initial activation. Cin7 will notify you of these changes at least 20 days prior to the increased prices taking effect.

C) PREFERENTIAL PRICING OR DISCOUNTS:

Preferential pricing or discounts on your Access Fee may be offered to you from time to time as a result of the number of organizations that you have added to the Services or that have been added on your authority. Eligibility for any such preferential pricing or discounts is at the discretion of Cin7 Core and is conditional on your acceptance of responsibility for payment of Access Fees in relation to all organizations added by you. Without prejudice to any other rights that Cin7 Core have outlined in these terms, or to any relevant law, Cin7 Americas reserves the right to issue full invoices, without discounts, or to suspend or terminate your use of the Services in respect any or all of your organizations, in the event that Access Fees are not paid in full by the due date stated on the invoice. The cancellation of an active Subscription will result in any and all current discounts to be waived and the preceding month’s Access Fees will need to be paid in full without discount.

10. Support

A) Technical Problems:

It is your responsibility to make all reasonable efforts to investigate and diagnose technical problems before contacting Cin7. Failing that, please check the support provided online by Cin7 on the Website. If technical problems still have not been resolved, please contact us.

B) Service Availability:

Cin7 Americas makes every effort to ensure that the Services should be available for your use, however, occasionally the Services or Website may be unavailable to permit necessary maintenance or development activity to take place.

If for any reason, Cin7 Americas needs to interrupt Services for longer periods, we will take all reasonable steps to ensure that you are notified, by publication on the Website, in advance of such activity. Cin7 Americas will have no liability to you for unavailability of the Services.

11. General

A) Entire Agreement:

Together with the Cin7 Core Privacy Policy and the terms of any other notices or instructions given you under the terms of use, this Agreement supersedes and extinguishes all prior Agreements, representation – both written and oral, and understandings – and constitutes the entire Agreement between you and Cin7 Americas in relation to the Services and any other matters dealt with herein.

B) Rights of Third Parties:

A person who is not a party to this Agreement has no right to benefit under or to enforce any part of these terms of use.

C) Delays or Failures:

Neither party will be liable for any delay in meeting, or failure to meet, its obligations under this Agreement (other than the obligation to pay money) to the extent that such delay or failure is caused by any event outside its reasonable control (including, without limitation, any delay or failure caused by any act or omission to the other party).

D) Waiver

If either party waives any breach of these terms, this will not constitute a waiver of any other breach. Furthermore, no waiver will be considered in effect unless made in writing.

E) Severability

If any provision of this Agreement is, or becomes, unenforceable, illegal or invalid for any reason the relevant provisions shall be deemed to be modified to the extent necessary to remedy such unenforceability, illegality or invalidity or if this is not possible then such provisions shall be severed from this Agreement, without affecting the enforceability, legality or validity of any other provision of this Agreement.

F) No Assignment:

You may not assign or transfer any rights, duties or obligations to any other person except with the previous written consent of Cin7.

G) Governing Law and Jurisdiction:

This Agreement shall be governed by and construed in accordance with the laws of Delaware and any disputes arising from its interpretation shall be subject to the exclusive jurisdiction of the courts of Delaware in the United States of America.

H) Notices:

Any notice given under these terms by either party to the other will only be considered valid if in writing via email. A notice sent by email is effective on transmission, provided that any communication received or deemed received after 5 p.m. or on a day which is not a business day is deemed not to have been received until the next business day. Notices to Cin7 must be sent to or to any other email address which Cin7 provides to you via email for the purpose of correspondence. Notices to you from Cin7 will be sent only to the email address which you provide on registration and set up to your account and access to these Services. Please notify us immediately of any change in your preferred email address. In the event that the email address you provide to Cin7 Core is invalid, or for any reason is not capable of delivering to you any notices required by this Agreement, Cin7’s dispatch of the email containing such notice will nonetheless constitute effective notice.

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