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Onboarding and Training

When you join DEAR Systems, our dedicated onboarding team will ensure that you get all the support and training you require. By utilising our paid onboarding service DEAR will manage the details while you sit back and watch your business transform.

DEAR can also offer a wide range of Professional Services for our current clients who are looking to upskill, learn more about utilising our features or plugging in a new integration through our paid training modules.

Trial account help

Day 1: Scoping call from local representative

  1. Requirement Analysis
  2. Workflow Scoping & Discussion
  3. Integration Capabilities
  4. A little information about DEAR

Week 1: Demo Provided Highlighting How DEAR Can Handle Your Business Workflows

  1. Deeper Guided Demo of the Software
  2. Case Specific Examples in Action Related to Your Workflows
  3. Demo of Logistics & Inventory Fundamentals

Week 2: Final Information Confirmation & Setup Direction

  1. Final Setup Help & Guidance
  2. Implementation Path & Support Direction

PAID ONBOARDING OFFER

What You Get?

  1. Higher Level Business Specific Assistance to Get You Started
  2. Module Training & Integration Analysis
  3. Information Uploading & Customization
  4. Ongoing Business Report
  5. Ongoing Local Support for 3 months

Timeline

  1. Week 1-2: Our proffesional implementation experts will commence onboarding process by uploaing data from Basic or Advanced Import options using data provided by you Customize Templates to your purchase orders, sale orders etc.
  2. Week 2-3: Custom training - conducted for teams that will be using DEAR Q&A - to answer questions you or your team have about using DEAR post training Set Go Live date for all teams involded

TRAINING

MODULES

TIME

PO and SO*

2 Hours

Production

2 Hours

WMS

1 Hour

Point of Sale

2 Hours

B2B

2 Hours

Reports

1 Hour

Integration

1 Hour

TEMPLATES

MODULES

TIME

5 or less

Included

5 – 10

2 Hours

INTEGRATIONS

MODULES

TIME

Xero / QBO*

1 Hour

eCOM*

1 Hour

Marketplaces

1 Hour

Fulfilment

1 Hour

IMPORTS

MODULES

TIME

Basic*

Inventory

Customers

Suppliers

Stock on Hand

2 Hours

Advanced

Custom Prices

Discount Matrix

BOM

POA

DEAR’S ONBOARDING OFFER

 

A typical onboarding would include: Basic Import + Xero/QBO check + 5 Templates + 2 Hrs Training. Additional modules are available for purchase.

Please note: Times quoted are minimum per module and a requirement above this will be quoted before works proceed.

DEAR’S ONBOARDING SUITE
IMPORTS

Basic

Inventory

Customers

Suppliers

Stock on Hand

INTEGRATION

XERO / QBO

eCOM

Test

+
+
TRAINING

Modules

PO and SO

LET’S GO
All Features Included.

Try DEAR for 14 days, completely free!