Feature: Manufacturer Warranties for Sold Products
Impact area: Products, Sale, Reference Books, Users & Roles.
Introduction: Sellers are now able to manage manufacturer warranties for their products, helping facilitate the Return Merchandise Authorisation (RMA) process when products are returned during the warranty period. This leads to better customer support and helps track and reduce repair costs.
Functionality: Go to Reference Books>Warranty Setup to create a warranty. Only users with the correct access permissions can create warranties.
Once a warranty is set up, it can be applied to both new and existing products in Inventory>Products as well as product families in Inventory>Product Families.
Depending on the warranty setup, products with warranties that are included in Sales Orders are assigned warranty registration numbers during the Fulfilment, specifically the Pack stage. The process is the same for sales orders consolidated from third-party e-commerce platforms, e.g. Amazon, eBay, Magento and WooCommerce.
Users with the correct access permissions are also able to look up warranty registrations from Sales>Warranties.
1. Sales for DEAR POS, Shopify, Vend and other integrations received by webhooks are now processed immediately upon capture when the ‘No Consolidation’ mode is enabled.
2. In sales orders, the company name is added to the billing address ONLY after the order has been processed in Shopify.