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New Release – 31st July 2022

Feature 1: Pull Shopify sale order tags into DEAR and map with Additional Attribute set

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Shopify allows its users to create custom tags for sale orders which can be used to search and filter sales. With this release, DEAR can now pull order tags from Shopify and map these tags to the additional attribute set assigned to your sales process. This feature will allow DEAR users to see what tags a specific Shopify order has and filter by these tags in reports.

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Feature 2: Allow download of duplicate SKUs from Shopify

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Previously to this release, DEAR would skip the download of duplicate products (identical SKUs) from Shopify. DEAR requires a unique SKU for each product while Shopify does not enforce the same rule.

As some customers have duplicate SKUs generated by third-parties, which cannot be edited, our team has now implemented an option to allow duplicate SKUs to be processed by DEAR using the Auto-assembly/Kit feature. This new functionality will apply to any duplicate SKUs in Shopify regardless of how they have occurred.

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Feature 3: Export error list when importing CSV files

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DEAR allows users to capture which lines of data are invalid or have been skipped due to various errors during data import. Users were able to view skipped lines and their errors from the DEAR web portal which users found inefficient. With this release, users can export an error list as a CSV file when importing data, such as Stock on Hand …

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Feature 4: Use HubSpot analytics tracking on DEAR B2B portal

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DEAR B2B portal currently offers the option for our users to use Google Analytics on their portal, by embedding a Google Tracker ID snippet into the portal page HTML. HubSpot provides similar tracking functionality, assigning each HubSpot account a unique ID to monitor website traffic. The tracking code is automatically included on his HubSpot blog posts, landing pages, and website pages, and HubSpot offers a Javascript snippet to its customers to monitor traffic on external sites. Our customers requested that this feature be extended for use with the B2B portal, and a new setting has been added to DEAR to enable this.

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Feature 5: Add sales status to the Sale Order List – Fulfillment View

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The Sales module has three views, the General View, Accounting View, and Fulfillment View. The information and order statuses displayed on the View All Sales page depends on the selected view, which can be changed at the top of the screen. Available actions and filters also depend on the selected view. Under the Fulfillment View, you can schedule/reschedule sales orders for picking, assign picking tasks to your staffers, and assign pickers to orders. Only orders that are ready for fulfillment (sale order has been authorised) are shown in this view.

With this release, we have added a column to display Sale Status (Ordered, Backordered, etc) alongside the existing column to show Fulfillment Status (Picking, Picked, Packing, etc).

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Feature 6: Add attachments to Stock Transfers and Stock Adjustments

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With this release it is possible to attach files and images to stock transfer and stock adjustment tasks.

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Feature 7: RMA improvements:

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An RMA (return merchandise authorisation) is a numbered authorisation provided by a merchant to permit the return of a product to receive a refund, replacement, or repair during the eligible period. Returns involve an interlinked network of actions and decisions, including issuing credit notes, refunds, and initiating actions like inspection, repair, replacement, scrap, and restocking. The RMA module in DEAR allows you to configure your organisation’s return policies, which are then used to streamline returns decision-making and automate much of the returns workflow. Our RMA module is currently in beta and is regularly updated and improved by the DEAR development team.

In this release we have added the following improvements:

No user action is required.

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Feature 8: Enable/disable sync of income and credit note data from DEAR to Xero for sales channels

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With this release, our users will be able to enable/disable sync of invoice and credit note data for each connected sales channel (Shopify, WooCommerce, B2B portal, etc.)

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Feature 9: ShipStation as a shipping service – sync frequency change from 1h to 15 min

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Following feedback from our customers, we have increased the synchronisation frequency for ShipStation from once an hour to once every 15 minutes. This improvement only affects ShipStation connected as a Shipping Service, this does not apply when DEAR is connected as a ShipStation Custom Store.

No user action is required.

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Feature 10: Import up to 5000 product lines at once via CSV

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Some of our customers have tens of thousands of products and increasing the number of lines that can be uploaded at once is a highly requested improvement. With this release, we are increasing the maximum number of lines from 1000 to 5000 for product upload.

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Feature 11: Plan production orders up to 10 years away from current date

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Previously to this release, DEAR allowed the planning of production orders up to 6 months in the future from the current date. With this release, our users can now plan production orders up to ten years from the current date. No user action is required.

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Feature 12: Amend default system lead statuses in CRM

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We received feedback from our customers that the default lead statuses for CRM did not fit in their own CRM processing workflow. The CRM interface has been updated to allow customers to modify default statuses and choose which statuses appear in the Kanban board and in which order.

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